Firefly Learning Status Page
Active Incident

Updated a few seconds ago

Intermittent Issues with the SchoolPost Create/Edit Publication WindowDegraded Performance

Incident Status

Degraded Performance

Components

Schoolpost Platform Global

Locations

Schoolpost


March 20, 2025 3:35PM GMT
[Monitoring] We have released two new updates (4.51.28 and 4.51.29) yesterday and this morning. These releases include major fixes that we expect to significantly reduce the intermittent issues with the new/edit publication window in SchoolPost. We will continue to monitor the system in the coming days to identify if any further updates are needed.

March 18, 2025 3:33PM GMT
[Investigating] We have received some additional reports of continued intermittent issues with the new/edit publication window in SchoolPost, including continued reports of the window freezing and content not saving as expected. We have released a few updates to adjust resourcing and scaling to help mitigate these issues while our team continues to investigate and test some additional updates to help resolve this issue. We appreciate your patience.

March 7, 2025 2:01PM GMT
[Monitoring] We have implemented a fix that we believe will resolve the intermittent issues with the new/edit publication window in SchoolPost. We will continue to monitor the system to confirm there are no further reports of this issue.

March 5, 2025 1:29PM GMT
[Investigating] We have received reports from some schools of intermittent issues with the new/edit publication window in SchoolPost. Reported issues include the window freezing and not saving, and content disappearing at times when editing. We are actively investigating this issue as a top priority, but thus far have been unable to reliably replicate the problems reported. If you experience this issue, please contact our support team and share the exact time (or as close as possible) that the issue occurred, as well as the details of what action you took immediately before the issue occurred.

Firefly Learning Platform Europe, Middle East and Africa




Operational

Firefly Learning Platform Asia




Operational

Firefly Learning Platform China




Operational

Firefly Learning Platform Australia




Operational

Firefly Learning Platform North America




Operational

Schoolpost Platform Global




Degraded Performance

1

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

External Services

Status.io

History

No incidents in the last 7 days