Firefly Learning Status Page
Active Incident

Updated a few seconds ago

UK SMS Delivery DelaysService Disruption

Incident Status

Service Disruption

Components

Schoolpost Platform Global

Locations

Schoolpost


May 8, 2026 12:22PM BST
INVESTIGATING

We are currently aware of an issue affecting inbound SMS delivery for UK users due to a disruption with one of our third-party communication providers, ClickSend. Incoming SMS messages to UK virtual numbers may be delayed or fail to deliver, this impacts all Remote SMS functionalities. ClickSend is actively investigating the issue with their carrier partners, and we are monitoring the situation closely while working with them to ensure normal service is restored as quickly as possible.

Firefly Learning Platform Europe, Middle East and Africa




Operational

Firefly Learning Platform Asia




Operational

Firefly Learning Platform China




Operational

Firefly Learning Platform Australia




Operational

Firefly Learning Platform North America




Operational

Schoolpost Platform Global




Service Disruption

1

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

External Services

Status.io

History (Last 7 days)

Wonde timetable sync issuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Firefly Learning Platform Europe, Middle East and Africa, Firefly Learning Platform Asia


Locations

Firefly Learning Platform



May 1, 2026 3:12PM BST
RESOLVED

After further monitoring we can confirm that the issue with Wonde’s data syncing for timetable imports has been resolved

April 30, 2026 5:01PM BST
MONITORING

Our initial checks show that the issue with Wonde’s data syncing for timetable imports has been resolved. We have reenabled timetable imports for iSAMS schools and will monitor through the next overnight sync to confirm full resolution.

April 23, 2026 5:59PM BST
INVESTIGATING

We are aware of an issue with Wonde's data syncing that is causing incomplete timetable imports for a subset of customers. We are closely coordinating with Wonde as they work toward a resolution. As a precaution, we have disabled further timetable imports from Wonde for iSAMS schools. This means new data or changes to data in iSAMS will not reflect in Firefly until the import is reactivated.