Firefly Learning Status Page
Active Incident

Updated a few seconds ago

Emailed Support Tickets Impacted by Microsoft OutageDegraded Performance

Incident Status

Degraded Performance

Components

Firefly Learning Platform Europe, Middle East and Africa, Firefly Learning Platform Asia, Firefly Learning Platform China, Firefly Learning Platform Australia, Firefly Learning Platform North America, Schoolpost Platform Global

Locations

Firefly Learning Platform, Schoolpost


November 12, 2026 10:01PM GMT
IDENTIFIED

Microsoft 365 is experiencing service degradation that is currently impacting our ability to receive emailed support tickets within the Community. Until the issue is resolved on Microsoft's end, please log into the Firefly Community directly to submit any time sensitive cases.
Reduced Functionality During PHP PatchingPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Firefly Learning Platform Europe, Middle East and Africa, Firefly Learning Platform Asia, Firefly Learning Platform China, Firefly Learning Platform Australia, Firefly Learning Platform North America

Locations

Firefly Learning Platform


November 10, 2026 9:50AM GMT
IDENTIFIED

We have now released additional fixes to resolve issues users were experiencing when logging into the Firefly Student, Parent and Teacher mobile applications. Users can now log in and use the apps as expected. We are continuing to work on resolving the remaining issue affecting the Google File Picker feature.

November 2, 2026 9:38AM GMT
IDENTIFIED

We have now released a fix for the issues some users were experiencing when using O365 for SSO. We are continuing to monitor the situation and investigate any outstanding issues. We will provide further updates as soon as possible.

October 28, 2026 9:34AM GMT
IDENTIFIED

The team have now released additional fixes for the following: Google SSO. We are continuing to work fixes for these remaining features: Google Doc Picker and Mobile app sign-in. All other features are operational. We will provide an update as soon as possible

October 26, 2026 5:11PM GMT
IDENTIFIED

We are continuing to work on the remaining features: Google Doc Picker, Google SSO, and Mobile app sign-in. All other features are operational. We will provide an update as soon as possible.

October 23, 2026 5:10PM BST
IDENTIFIED

The team have now released additional fixes for the following: Office 365 Single Sign-on (SSO) within the Chinese region. We are continuing to work on the remaining features: Google Doc Picker, Google SSO, and Mobile app sign-in. All other features are operational. We will provide an update as soon as possible.

October 23, 2026 12:34PM BST
IDENTIFIED

The team are still working to resolve the outstanding issues. We will provide an update as soon as possible.

October 22, 2026 3:59PM BST
IDENTIFIED

The team have now released additional fixes for the following: Office 365 Single Sign-on (SSO) We are continuing to work on the remaining areas and will provide an update as soon as possible.

October 22, 2026 9:39AM BST
IDENTIFIED

The team have released fixes for the following: Office 365 Single Sign-on (SSO). Unfortunately these have not resolved the issue and we continue to look into this as well as the other outstanding areas. We will provide an update as soon as possible.

October 22, 2026 8:20AM BST
IDENTIFIED

The team have released fixes for the following: Activation emails, password reset emails, task emails, recommendation and form emails are also sending. We are continuing to work on the remaining areas and will provide an update as soon as possible.

October 21, 2026 7:00PM BST
IDENTIFIED

We are continuing to release patches in response to address the PHP vulnerability. You will experience reduced functionality with emails, Google Doc Picker, Google SSO, Firefly SSO, O365 SSO, and Mobile app sign-in while this work is underway. We will provide further updates as soon as we are able.

October 21, 2026 5:40PM BST
IDENTIFIED

We are releasing emergency patches in response to the PHP vulnerability (PHP2SHELL) affecting global software applications. During this time you will experience reduced functionality in Firefly. We will provide another update with the specific impacted functionality shortly.

Firefly Learning Platform Europe, Middle East and Africa




Degraded Performance

Firefly Learning Platform Asia




Degraded Performance

Firefly Learning Platform China




Degraded Performance

Firefly Learning Platform Australia




Degraded Performance

Firefly Learning Platform North America




Degraded Performance

Schoolpost Platform Global




Degraded Performance

2

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

External Services

Status.io

History

No incidents in the last 7 days